Terms & Conditions

Summary

Welcome to Woodlyn Support. These terms set out the rules for using our services and engaging with us as an unregistered NDIS provider.

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By using our services or contacting us, you agree to:

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• Provide accurate information about yourself or the participant receiving support

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• Engage respectfully with our support workers and staff

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• Understand the scope of our services - we provide personalised, non-clinical supports, including:

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- Assistance with daily living

- Social and community participation

- Transport to activities (for participants with independent or low mobility)

- Capacity building and skill development

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• Recognise our limits - as a smaller provider, we cannot offer every type of support (e.g., hoist-assisted transfers, complex medical care), but the supports we provide are delivered reliably and with care

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• Booking and cancellations - details of how to schedule, reschedule, or cancel supports will be communicated at the time of engagement

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• Payment - for self-managed or plan-managed participants, invoices will be issued and payments are expected as agreed

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• Liability - while we take every precaution to provide safe and consistent supports, participants engage with our services at their own discretion

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Access to full Terms & Conditions

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This summary is provided for clarity and ease of reading. If you would like the full Terms & Conditions document, please get in touch at info@woodlynsupport.com.au or 0493 495 243, and we will provide a copy promptly.